By actively and consistently collecting feedback, hospitals can gain rapid insights into critical areas, allowing them to track and measure patient satisfaction levels, and crucially to react to any dips in standards of care.
Patient Reported Outcome Measures (PROM) scores should be the gold standard for how patients find their doctors, not viewing subjective online reviews of doctors’ ability to satisfy their patients.
The progress in artificial intelligence (AI) is reshaping patient care, across various dimensions, from facilitating faster discharge to curating treatment plans and suggesting lifestyle changes.
The ED boarding crisis is not one that’s going to be solved overnight. But left to continue unchecked, it will only engender wider discontent, decrease patient satisfaction, and ultimately lead to worse outcomes.
By hearing critiques or praises directly from the source of your practice’s revenue, you can determine what is working and what needs improvement.
There are three major tensions that still need to be addressed in virtual care or telemedicine before it can work as promised. Convenient
Rethinking the entire patient-as-consumer experience to create something that’s pure, clean, modern and friendly is a fundamental requirement for building and maintaining their brand.
As technology advances, AI-powered tools will increasingly reduce the administrative burdens on healthcare providers.
At a time of dramatically increasing consumer demand for convenience and digital self-service, hospitals and health systems have a significant opportunity to close the gap between expectations and reality for people trying to find care.
Hospital leaders must meet or exceed patients' expectations for a pleasant, predictable registration experience to maintain a competitive advantage. Consumers don’t see how real-time patient tracking helps departments communicate better, but it has an outsized effect on their experience.
Many healthcare organizations are adopting design-thinking and agile principles to drive faster transformation. These methods require a deep empathy of the patient.
Survey shows 39 percent of healthcare organizations still rely on outmoded communications tools such as pagers and faxes despite patient, and provider frustration.
Hear executives from Quantum Health, Surescripts, EY, Clinical Architecture and Personify Health share their views on digital transformation in healthcare.
A proposed rule takes a narrow exemption to the law ? intended to be used only when patients want a particular out-of-network doctor and agree to financial ramifications ? and instead would require all out-of-network providers in nonemergency situations to give patients that waiver, thereby creating confusion.
Patients seem to prefer text messages to help them remember appointments among other things and AI is seen as a way to automate them, but startups developing such tools may need to convince providers.
Ciitizen, based in Palo Alto, California, published a report card that uses a five-star system to rate how health care providers comply with federal rules governing record requests.
Operational command centers at hospitals can have positive outcomes for both patient satisfaction, patient flow and financial gains.
Drive around any medium or large U.S. city, and you’re likely to see a local health system advertising its emergency department (ED) wait times like convenience stores advertise gas prices. But the confidence to advertise one’s wait times often doesn’t track with the reality that patients face when presenting in the ED. According to the […]